Star Protection Agency places great emphasis on providing quality and consistent service for our clients. The Star Protection Agency, LLC management team collectively has over 100 years of experience in police, military, and related security fields. Each member of the team fully understands the importance of reacting to each client’s needs.
At Star Protection Agency, we pride ourselves on our proactive approach to customer service. When our clients do have a problem, we react quickly and vigorously to implement effective solutions. Our managers are all experienced in providing security services, working with the general public and generating creative solutions to service problems. We believe our greatest selling points are the testimonials of our many satisfied clients. To that end we work diligently to ensure client satisfaction and service excellence.
The objective for our security services starts with obtaining the right personnel to do this job. Collectively, Star Protection Agency can offer are our comprehensive in-house training program, our Security Patrol Supervisors, a 24-hour Dispatch Center and our commitment to using the latest technology in communications. Star Protection Agency can bring a great deal of added value to your business or property.
Star Protection Agency has an extensive training program that includes basic training, CPR certification and recertification training, AED training and recertification training, site-specific training, advanced training, and ongoing training. At Star, we view learning as an on-going process of self-development. Security officers are instructed as to how to anticipate and prevent problems that could result in a risk or threat to your key assets or expose a vulnerability to visitors and customers. Star is uniquely qualified to recruit and select security personnel that meet your exact requisites.
In addition, our vast experience in providing high visibility skilled security personnel ensures we will be sensitive to selecting employees with appropriate skills suitable for your requirements. We incorporate classroom lectures, videotapes, homework and testing role-playing as well as practical applications for all of our training materials. Training is something we put a great deal of time and effort into.
Each day we have twelve Patrol Supervisors who, through a rotating schedule, are on the road 24 hours per day. Our senior, experienced supervisors are responsible for providing quality control checks at each of our client’s businesses and properties. The random and unannounced patrol visits are conducted to ensure that all duties are being executed correctly.
Our Patrol Supervisors ensure that employees are in proper uniform, validate that report formats and physical patrols are being performed adequately. In addition to our Patrol Supervisors being an added tool to ensure quality control, they aid during emergency situations. When an incident arises, Patrol Supervisors are notified to respond to a location to confirm that an incident was handled efficiently and properly. Most importantly, our Patrol Supervisors ensure that all tasks required by each client is being properly executed.
Our Patrol personnel are senior members of our staff and are on the road 24 hours per day. These experienced supervisors provide thorough mobile security inspections at properties that may not require a full-time security officer.
Patrol staff can provide assistance in the areas of physical security checks, alarm response, lock and unlock service, parking control, removal of unauthorized persons from a property. The Patrol Supervisor can also issue Trespass Warnings. Also, our Patrol personnel respond to intrusion alarms instead of calling police, which may alleviate false alarm fines, and emergency response. When an incident arises, they can be dispatched to a location to ensure that the situation is handled properly and efficiently and that all the correct information is put into a report to our client. This program has proven its worth to our customers many times over and we have had nothing but positive feedback.
The dispatch center in Honolulu is staffed 24 hours per day. The dispatchers are trained to assist our personnel in the field in emergency situations by contacting the appropriate people or organizations. For example, if a there is a car accident, our officer can make one call to dispatch and then deal with the situation. In the meantime, dispatch is calling police, fire and / or ambulance services as well as contacting Star Protection Agency management and our customer.
Our customers greatly appreciate this service as it enhances our ability to provide accurate and timely reporting. In addition to emergency situations, we utilize our dispatch service for checking on attendance. All of our employees check in and out at the beginning and end of their shifts with the dispatch center. When an employee fails to check in, or has called ahead to advise us that they will be late, our dispatchers are trained to find a replacement and to contact Star Management. This ensures that all of our posts are filled with the properly trained personnel for each and every shift.
Star Protection Agency uses the (new system in use, need name and description of how it works, need to rewrite this entire section on how our officers check in and out and the accountability of our officers on site reporting for duty) Nextel radio / telephone system at all of our jobsites statewide. The Nextel radios work well in virtually all areas, especially in urban environments like Honolulu. In addition to the radio and cellular capabilities, we employ e-mail as a means of getting a text message quickly and efficiently to our field personnel. Our Dispatchers use this system so that information can be disseminated in the quickest possible manner.
For example, if a purse snatching is reported in one of our areas, we can e-mail a description of the suspect to all of the Officers in that area to be on the look out immediately for the person. Also, all of our managers use high-speed roadrunner e-mail connections to communicate with customers on a daily basis.
The proper uniform is a key element in fulfilling our company's mission statement, to make a substantial reduction in preventable security related incidents. We place high emphasis on our standards of appearance and promote professionalism throughout our staff.
We have several different uniforms for various purposes. Our standard Security Officer dress uniform is suitable for most applications and provides for a clean, neat, and professional appearance. We can also provide a blazer and tie uniform for a more formal, concierge-like appearance.